FAQs

Is it safe to put my credit card number into this website?
We don’t store any of your credit card information (that’s handled by our payment processor, Stripe, the best and one of the most secure in the business). We never had a single incident of online fraud so far and we will never share your personal information with anyone else.

Which credit cards you accept?
We accept all four regular credit cards: VISA, MasterCard, AMEX, and Discover.

You accept Paypal payments?
Yes.

What about customs duties/taxes?
Please note that we ship worldwide and always try to ship in a way that should go through customs without a sweat but some countries have tougher regulations than others and we cannot possibly predict and control the taxes levied by them. We are not responsible for taxes charged by customs.

*Please note – packages sent without prior discussion via email or phone call will not be processed as returns or exchanges. Please be sure you communicate with us prior to sending something back. Thank you.

Your store is in the UK then why my order was shipped from other countries?
Affordability. For some of our products, we source the finest material and craftsmanship from some of the biggest rugs producing countries. This helps us offer our customers high-quality rugs at affordable prices. Though we are located in UK, for some of our products we proudly partner with creators, artisans and craters from the UK to other countries who share our vision and meet standards of craftsmanship, excellence and ethical values. That’s why we offer 100% satisfaction guarantee or easy return-n-refund.

Shipping Carrier?
Our company is in partnership with some of the best shipping services like FedEx, USPS, UPS and DHL carrier. Therefore, you do not have to worry about the shipping at all. Moreover, some of the salient features of our delivery system include:

For any other questions feel free to reach out to us at [email protected]